Återbetalningspolicy

At RHEAMILO, we want you to love every dress you purchase from us. We understand that sometimes a dress may not fit perfectly, or you may simply change your mind. This Return and Refund Policy explains your rights and obligations when returning items purchased from our online store. By placing an order on our website, you acknowledge that you have read, understood, and agree to the terms of this policy.
Our Return Guarantee
We offer a fourteen-day return guarantee on most items purchased from RHEAMILO. This means you have fourteen calendar days from the date you receive your order to request a return and send the item back to us. The fourteen-day period begins on the day you receive your package, not on the day you placed your order.
For example, if your order is delivered on the first day of the month, you have until the fifteenth day of that month to initiate your return and send the item back.
Eligibility Conditions for Returns
To be eligible for a return, your item must meet all of the following conditions. Please read these carefully, as items that do not meet these conditions may be denied a refund.
The item must be unworn and unwashed. We cannot accept returns for dresses that show signs of wear, including but not limited to deodorant marks, makeup stains, perfume scent, pet hair, or any other visible use.
All original tags must still be attached to the dress. If you remove the tags, we will not be able to accept your return.
The item must be in its original condition with no alterations, damage, or attempts at repair. We reserve the right to refuse returns that show signs of stretching, tearing, or other damage.
The item must be returned with all original accessories, belts, or other components that came with the dress. For example, if you purchased a dress that included a separate belt, the belt must be returned together with the dress.
The item must be returned in its original packaging whenever possible, or in a similar protective package that ensures the dress arrives back to us in good condition.
Items That Cannot Be Returned
The following types of items are not eligible for return under any circumstances, unless they arrive defective or damaged.
Final sale items marked as "SALE" or "Rea" on our website cannot be returned. Please check the product page carefully before purchasing sale items, as all sales are final on discounted merchandise.
Intimate apparel and lingerie items cannot be returned for hygiene reasons. This includes any undergarments, shapewear, or similar items.
Gift cards are non-returnable and non-refundable.
Custom-made or personalized dresses are not eligible for return. If you request a custom size or alteration, that dress cannot be returned.
Items that have been damaged by the customer after delivery, such as stains, tears, or improper washing, are not eligible for return.
How to Initiate a Return
To initiate a return, please follow these steps carefully. Failure to follow these steps may result in your return being delayed or rejected.
Step one: Contact us within fourteen days of receiving your order. Send an email to support@rheamilo.vip with the subject line "Return Request" followed by your order number. In your email, please include your full name, order number, the name of the dress you wish to return, and the reason for your return. If you are returning the item because it is defective or damaged, please include clear photographs showing the defect.
Step two: Wait for our return authorization. We will respond to your email within two business days with a return authorization number and instructions for where to send your return package. Please do not send your return package before receiving this authorization, as we may not be able to process your refund.
Step three: Pack your item securely. Place the dress in its original packaging or a similar protective package. Include the return authorization number clearly written on a piece of paper inside the package. Do not write directly on the dress packaging.
Step four: Ship the package to the address we provide in our return authorization email. We strongly recommend using a trackable shipping method, as we are not responsible for packages lost in transit back to us.
Step five: Keep your shipping receipt and tracking number. Once your return package has been shipped, email us the tracking number so we can monitor its progress.
Return Shipping Costs
You are responsible for paying the return shipping costs unless the return is due to our error or a defective product. Return shipping costs are non-refundable. If we issue a refund, the original shipping cost you paid to receive your order will not be refunded unless the return is due to our error or a defective product.
If you are returning an item because it is defective, damaged, or because we sent the wrong item, we will cover the return shipping costs. In this case, please contact us first for instructions. We may provide you with a prepaid return shipping label, or we may reimburse you for reasonable return shipping costs upon presentation of a valid receipt.
For all other returns, including size exchanges and change-of-mind returns, you must pay for return shipping.
Refund Processing
Once we receive your return package, we will inspect the returned item to ensure it meets our eligibility conditions. Please allow five to seven business days for us to process your return after it arrives at our facility.
If your return is approved, we will issue a refund to your original payment method. This includes refunds to credit cards, debit cards, PayPal accounts, or any other method you used to pay for your order.
The refund amount will equal the purchase price you paid for the item, excluding original shipping costs. The original shipping fee you paid to receive your order is non-refundable unless the return is due to our error or a defective product.
We will send you an email confirmation once your refund has been processed.
Refund Timing
After we process your refund, the time it takes for the funds to appear in your account depends on your payment method and financial institution.
For PayPal account refunds, funds typically appear within twenty-four hours of our processing.
For credit card refunds, please allow two to seven business days for the refund to appear on your statement. The exact timing depends on your credit card issuer.
For debit card refunds, please allow three to ten business days.
For bank transfer or direct debit refunds, please allow five to ten business days.
If you have not received your refund after the timeframes listed above, please first check with your bank or payment provider. If they confirm that no refund has been posted, please contact us at support@rheamilo.vip.
Exchanges
If you wish to exchange a dress for a different size or color, please follow the return process described above to return the original item. Once your return is approved and refunded, you may place a new order for the desired size or color. This is the fastest and most reliable way to ensure you receive the correct item.
We do not offer direct exchanges because inventory levels change quickly. By processing a return and then placing a new order, you secure the new item immediately rather than waiting for us to process an exchange.
If you have questions about sizing before placing an exchange order, please contact us at support@rheamilo.vip, and we will be happy to provide measurements or fit guidance.
Defective or Damaged Items
We take great pride in the quality of our dresses. However, if you receive an item that is defective or damaged, please contact us immediately at support@rheamilo.vip. Please include your order number, a description of the defect or damage, and clear photographs showing the issue.
We will review your claim and respond within two business days. If we determine that the item is indeed defective or damaged through no fault of your own, we will offer you one of the following options:
We may send you a replacement dress at no additional cost, subject to availability.
If a replacement is not available, we may issue a full refund including both the purchase price and the original shipping cost.
We may also ask you to return the defective item to us. If we do, we will provide a prepaid return shipping label so you are not charged for the return.
Please note that normal wear and tear, minor variations in color or texture, and damage caused by improper care or washing are not considered defects.
Wrong Item Received
If you receive an item that is different from what you ordered, please contact us immediately at support@rheamilo.vip. Include your order number, the name of the item you ordered, the name of the item you actually received, and photographs showing the wrong item.
We will investigate and respond within two business days. If we confirm that we sent the wrong item, we will arrange for the correct item to be sent to you at no additional cost. We will also provide a prepaid return shipping label so you can return the wrong item to us.
Change of Mind Returns
If you simply change your mind about a dress, you may return it under the standard return policy provided it meets all eligibility conditions. You are responsible for return shipping costs, and the original shipping fee you paid will not be refunded.
We understand that online shopping can be challenging, especially when you cannot try on a dress before buying. That is why we encourage you to carefully review our size guides and product descriptions before ordering. If you have questions about fit, fabric, or style before placing an order, please contact us at support@rheamilo.vip.
Late or Missing Refunds
If you have returned an item and have not received your refund within the expected timeframe, please take the following steps.
First, check your bank or payment provider account again. Refunds sometimes take longer to appear than expected, especially during holiday periods.
Second, contact your credit card company or bank. There is often a processing time required before a refund is posted to your account.
Third, check with PayPal if you paid using PayPal. Log into your PayPal account and review your transaction history to see if the refund has been processed.
If you have completed all of these steps and still have not received your refund, please contact us at support@rheamilo.vip with your order number and return tracking information. We will investigate the status of your refund and respond within two business days.
Return Address
We will provide our return address to you when we issue your return authorization. Please do not send returns to any address other than the one we provide in our return authorization email. Returns sent to incorrect addresses may be lost or delayed, and we will not be responsible for such returns.
International Returns
If you are returning an item from outside Sweden, please be aware that customs authorities may charge import duties or fees when your return package enters Sweden. You are responsible for paying any such fees. We recommend that you clearly mark the package as "Returned Goods" or "Returned Merchandise" on any customs forms to minimize the risk of additional charges.
Please also note that international return shipping times are typically longer than domestic returns. Allow at least two to four weeks for your return package to reach us from international locations.