Fraktpolicy

Thank you for shopping at RHEAMILO. We are committed to delivering your beautiful dresses to you in a timely and reliable manner. This Shipping Policy explains our shipping methods, processing times, delivery estimates, shipping costs, and related important information. By placing an order on our website, you agree to the terms outlined in this policy.
Order Processing Time
Once you place an order and we receive confirmation of your payment, we begin preparing your dress for shipment. Our order processing typically takes one to three business days. During this time, we verify your payment information, carefully pack your item, and prepare all necessary shipping documents.
Processing times may be slightly longer during peak seasons, such as holidays, promotional events, or new collection launches. If we expect a delay in processing your order beyond our standard timeframe, we will notify you by email as soon as possible.
Orders placed on weekends or public holidays will begin processing on the next business day. For example, if you place an order on a Saturday, processing will start on the following Monday (excluding any public holidays).
Shipping Methods and Carriers
We work with reliable shipping carriers to deliver your RHEAMILO dresses safely to your doorstep. The specific carrier used for your order may depend on your location, the shipping method you select at checkout, and the size and weight of your package.
We typically use carriers such as PostNord, DHL, UPS, or local postal services depending on your delivery address. For international orders, your package may be handed over to your country's local postal service for final delivery once it arrives at your destination.
Shipping Destinations
RHEAMILO currently ships to addresses within Sweden as well as many international destinations. During the checkout process, you will be able to see whether we ship to your specific country or region.
Please note that we cannot ship to PO boxes or APO/FPO addresses for certain international orders. If you provide a PO box address and our carrier does not accept it, we will contact you to request an alternative address, which may delay your order.
Shipping Costs
Shipping costs are calculated based on the shipping method you select, the weight and dimensions of your package, and your delivery location. The exact shipping cost for your order will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions for orders that meet a minimum purchase amount. Any such promotions will be clearly announced on our website and applied automatically at checkout when eligible.
Please be aware that for international orders, shipping costs displayed at checkout include only the delivery fee. They do not include any customs duties, taxes, or import fees that may be charged by your country's customs authorities. These additional charges are your responsibility as the customer.
Delivery Time Estimates
Delivery times vary depending on your location and the shipping method selected. The following estimates are provided as a general guide and are not guaranteed:
Domestic deliveries within Sweden: Once your order has been processed, delivery typically takes two to five business days. Standard shipping within Sweden is usually handled by PostNord or similar carriers.
International deliveries to Europe: For customers in other European countries, delivery typically takes five to twelve business days after processing.
International deliveries to the rest of the world: For customers in North America, Asia, Australia, and other regions, delivery typically takes seven to twenty business days after processing.
Please understand that these are estimates only. Actual delivery times may be affected by factors beyond our control, including customs clearance processes, weather conditions, postal strikes, public holidays, and carrier delays. We cannot guarantee specific delivery dates, and we are not responsible for delays caused by external circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package online. Please allow up to twenty-four hours after receiving the confirmation email for the tracking information to become active on the carrier's website.
If you do not receive a tracking number within five business days after placing your order, please check your spam or junk email folder. If you still cannot find it, contact us at support@rheamilo.vip, and we will provide your tracking information.
Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before submitting your order. We will ship your order exactly to the address you provide.
If you realize that you entered an incorrect shipping address after placing your order, please contact us immediately at support@rheamilo.vip. If your order has not yet been processed or shipped, we may be able to update the address for you. However, once your order has been shipped, we cannot change the delivery address.
If a package is returned to us because you provided an incorrect or incomplete address, you will be responsible for any additional shipping costs to resend your order. We may also charge a handling fee for reprocessing returned packages.
Failed Delivery Attempts and Unclaimed Packages
Our shipping carriers typically make two or three attempts to deliver your package. If you are not available to receive the package, the carrier may leave a delivery notice with instructions for picking up your package at a local post office or delivery depot, or for scheduling a redelivery.
If you fail to collect your package within the time specified by the carrier, the package may be returned to us as undeliverable. If your package is returned to us due to failed delivery attempts or because you did not collect it, we will contact you to arrange reshipment. You will be responsible for any additional shipping fees to resend your order.
Customs, Duties, and Import Fees
For international orders outside Sweden, your package may be subject to customs duties, value-added taxes (VAT), import fees, or other charges imposed by your country's customs authorities. These charges are entirely your responsibility as the customer.
We have no control over these charges, and we cannot predict what they may be. Customs policies vary widely from country to country. We recommend that you contact your local customs office for more information about potential fees before placing an international order.
Please also note that customs authorities may require additional documentation or information to clear your package. We will provide all necessary commercial invoices and customs forms, but we cannot be responsible for delays caused by customs clearance processes.
In some cases, customs authorities may choose to inspect or hold your package, which can significantly delay delivery. We are not responsible for such delays.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we consider the delivery complete. If you believe your package has been stolen after delivery, please contact the carrier directly to file a claim. You may also want to contact your local police department.
If your package has not arrived by the estimated delivery date and tracking information shows it is still in transit, please allow additional time for delivery. If more than twenty business days have passed since the estimated delivery date for domestic orders, or more than thirty business days for international orders, please contact us at support@rehamilo.vip, and we will open an investigation with the carrier.
If a package is confirmed lost by the carrier during transit, we will either issue a full refund to your original payment method or send a replacement order, subject to product availability. We will make this decision on a case-by-case basis.
Damaged in Transit
We take great care in packing your dresses to protect them during shipping. However, if your order arrives damaged, please contact us immediately at support@rheamilo.vip. Please include your order number, a description of the damage, and clear photographs showing the damaged item and packaging.
We will review your claim and work with the carrier to resolve the issue. Depending on the circumstances, we may offer a replacement or a refund for damaged items.
Split Shipments
If you order multiple items, we may occasionally ship them separately to ensure you receive available items as quickly as possible. This is especially common when one item is in stock and another is on backorder. You will receive separate tracking information for each shipment. You will not be charged additional shipping fees for split shipments beyond the amount you paid at checkout.
Holiday Shipping
During major holidays such as Christmas, New Year, or other peak shopping seasons, shipping carriers experience significantly higher volumes than usual. This may result in longer delivery times than our standard estimates. We recommend placing your holiday orders well in advance to account for potential delays. Please note that we cannot guarantee delivery by specific holiday dates.
Contact Us
If you have any questions about this Shipping Policy, need assistance tracking your order, or want to report a shipping issue, please contact us:
Email: support@rheamilo.vip
We will respond to your shipping inquiry as quickly as possible, typically within one to two business days.